Human Operations · USA
Shipping Policy
Effective date: July 19, 2026 · Service: uWarmly
USA-only fulfillment
Physical fulfillment is available only to supported addresses in the United States. Orders and quotes use USD. uWarmly does not offer international shipping or international gift-card use at launch.
Manual sourcing and assembly
Human Operations performs manual sourcing, purchasing, evidence capture, assembly, quality review, and shipping. Procurement is not automated. Availability is confirmed during operations, and a displayed item or estimate does not guarantee that a retailer will still have it when sourcing begins.
Organizer-approved substitutions
If the selected item is unavailable or materially different, Human Operations seeks an organizer-approved substitution before purchasing the replacement. We also request approval before a substitution increases the frozen order cost. If no acceptable substitute can be approved within the delivery-safe window, the order may be canceled or handled under the Refund Policy.
Shipping charges and rush service
Quotes show actual or approved shipping costs where applicable; taxes, activation costs, merchandise or face value, and service fees remain separate components. If the organizer selects rush service and it is available, rush pricing is 15% of the pre-rush order total. Paying for rush handling prioritizes Human Operations work but does not override retailer or carrier limits and does not guarantee an arrival date.
Estimates, tracking, and delivery
Order and arrival dates are estimated and not guaranteed. Estimates may change because of sourcing, approval timing, address issues, weather, carrier capacity, or retailer delay. Tracking is provided when available from the retailer or shipping carrier. Some handoffs or gift-card delivery methods may not generate end-to-end tracking.
Address changes and delivery problems
Provide a complete supported address and review it before approval. Contact support@uwarmly.com as soon as possible about a change; an address cannot always be changed after purchasing or carrier handoff. Report damaged, incorrect, delayed, or missing shipments with the order number and any available photos or tracking details so Human Operations can investigate with the retailer or carrier.