Refund Policy

The governing rule

When uWarmly issues a refund, it goes to the original payment method used for that charge. Refund processing is not instant: after uWarmly submits it, the payment provider and your financial institution control when the credit appears. We do not create store credit, a reusable balance, cash payout, or recipient payout.

Subscriptions

Canceling a subscription stops future renewal. Access ordinarily remains available through the paid billing period. We do not promise partial-period or unused-time refunds, but we review duplicate charges, billing errors, service failures, and requests where a refund is required by law. Submit a request to support@uwarmly.com with the workspace and charge details.

Pool contributions and the operational cutoff

A pool is tied to one frozen gift order. At the contribution deadline, a shortfall moves to organizer decision: an allowed top-up, a delivery-safe extension, or a refund may be selected. If the order is fully funded, the applied contributions fund that one order. If no valid decision can be completed by the operational cutoff, every succeeded contribution is directed to refunding and returns to its original payment method.

Partial allocation: if only part of a contribution is needed before the order target is reached, uWarmly applies that net portion and recalculates the contribution fee on the applied amount. The unused net amount and the corresponding unused fee are refunded. A late contribution that cannot be applied is refunded in full. There is no residual wallet or credit.

Gift orders before sourcing

Contact support promptly if you want to cancel a gift order before sourcing begins. Human Operations will review whether purchasing, activation, assembly, or another nonrecoverable commitment has started. If the order can be stopped before such a commitment, the eligible charge is refunded to the original payment method. A request alone does not guarantee cancellation.

After sourcing or gift-card activation

After an item has been sourced, personalized, assembled, or shipped, ordinary change-of-mind cancellation may be unavailable. An activated store gift card generally cannot be canceled or returned through uWarmly. Store gift cards remain subject to the retailer's terms, including expiration, fees, usage restrictions, loss, theft, and replacement conditions. These limits do not remove remedies required by law.

Damaged, incorrect, or missing shipment

Report a damaged or incorrect item, or a missing shipment, to support@uwarmly.com with the order number and available photos or tracking details. Human Operations will verify the evidence and work with the retailer or carrier. Depending on the facts and available remedy, uWarmly may arrange replacement, repair, reshipment, or an original-payment-method refund. Legally required remedies remain available.

How to request review

Email support@uwarmly.com from the account or contributor email when possible. Include the workspace or pool, order or payment identifier, amount, and reason. We may ask for reasonable identity, authority, delivery, or payment verification and will communicate the outcome after review.